Payment Policy

This Payment Policy explains how payments, orders, and project processing are handled by ModusBrands.

1. Package Payments

Clients may purchase one of the available ModusBrands packages through the website checkout page. Payment must be completed before the project officially starts unless otherwise agreed in writing.

2. Accepted Payments

Available payment methods may vary depending on the checkout provider, payment gateway, country, and currency settings active on the website at the time of purchase.

3. Order Confirmation

After successful payment, the client may receive an order confirmation, project instructions, or downloadable starter materials depending on the selected package.

4. Project Start

The project begins after payment confirmation and after the client submits the required business information, content, brand assets, and project brief.

5. Refunds

Due to the custom nature of business documentation and design services, payments may be non-refundable once work has started. Refund requests, if applicable, are reviewed based on project status and service progress.

6. Additional Work

Requests outside the original package scope, such as extra services, additional documents, new directions, or major content changes, may require an additional quotation.

7. Taxes and Fees

The client is responsible for any applicable bank fees, transfer charges, currency conversion fees, taxes, or payment gateway charges unless stated otherwise.

8. Failed or Pending Payments

If a payment is failed, cancelled, reversed, or remains pending, ModusBrands may pause order processing until the payment is successfully completed.